To Our Most Valued Customers,
As COVID-19 continues to impact our communities, nation and world, we wanted to answer any questions you may have. We remain passionate about the dental and healthcare industry and our customers during this challenging and uncertain time.
Dental Planet is greatly concerned about the health and well-being of our customers, employees, and the communities we work in. We strive to ensure everyone’s safety while continuing to offer the affordable supplies, equipment, service, and support our customers depend on.
Q: Are you still accepting orders?
A: Yes, we are still accepting online orders or telephone orders by speaking with our knowledgeable sales consultants.
Q: How are you minimizing the spread of the novel coronavirus (COVID-19) in your facilities?
A: We are closely monitoring and practicing the guidelines from public health organizations, the CDC and from our state and local governments. Our facilities are taking strict preventive measures to minimize any potential spread of the virus.
Q: Will my order be on time?
A: We will do our best to deliver your order on schedule - based on your delivery requirement and our staffing and shipping resources. We will continue to follow applicable government orders based on both our locations and respond swiftly to keep you informed and make any needed changes.
Q: What if delays impact my warranty?
A: Dental Planet is providing free extended warranties on both parts and labor. Our standard 1-year parts warranty is now 18 months, and our labor warranty is now 180 days.
Q: Will product or shipping prices change?
A: At this critical time, we are all in this together! We will not take unfair advantage of our customers in this situation. Our quality products and shipping charges will remain at the same affordable prices.
Q: Where can I learn more about Coronavirus (COVID-19) Stimulus Bill and resources for my practice?
A: Find the Small Business guidance and loan resources provided by the new coronavirus stimulus bill. Economic injury relief for small businesses (500 or fewer employees) in the form of forgivable loan programs are available . The ADA and Association of Dental CPAs "encourage" dentist to apply for this loan. Read the ADA's New Fact Sheet here, or find out more at SBA.gov
PPE (Personal Protective Equipment) - SHORTAGES AND COVID-19
While many healthcare offices have been experiencing operational challenges for many weeks, the supply chain has been facing new pressures and changes as numerous factors have impacted PPE stock, pricing, and shipments.
Skyrocketing Demand: Many additional healthcare workers and the general public have created extreme demand.
Limitations on Supply: PPE products that may have been sourced overseas now face labor issues.
Freight Costs: Imported items are often airfreighted into the USA with limited availability and capacity.
Shipments and Backorders: Varying work and travel restrictions have impacted most schedules.
Non-Cancellable / Non-Returnable PPE Items: This facilitates an adequate supply to many more healthcare workers.
Thank you in advance for your patience during these extraordinary circumstances. We will monitor the Coronavirus situation and may update our FAQs as necessary in order to meet government requirements and keep our customers and employees healthy.
We sincerely hope for the health and safety of you and your loved ones. Thank you for your continued support.
Your friends at Dental Planet