Dental Planet

Dental Planet, LLC has been servicing the dental industry for over 27 years offering a wide range of equipment and service. We are growing our External sales force and looking for a Regional Outside Sales person possessing strong communication skills a proven record of consultant based selling. This highly motivated professional should be enthusiastic and have a strong desire to become a driving force in achieving Dental Planet’s mission of becoming the industry choice for affordable equipment by offering high quality, fair priced, value-Add solutions while exceeding the expectations of our Customers.

RESPONSIBILITIES

• To quickly perform in-office analysis assessing the equipment needs of a practice.
• Must be able to provide information to clients on how to maximize returns on their equipment investments.
• Must have the ability and enthusiasm necessary to influence people and be viewed as confident in the solutions presented.
• Become proficient in dental terminology, dental systems, and marketing techniques .
• Work well with the client to ensure a positive experience throughout the buying process.
• Must have flexibility to travel and meet with Office managers and Doctors in designated regions.
• Assist and follow up on leads generated by internal sales calls.
• To ensure active quotations are monitored and closed within a reasonable timeframe.
• Maintain professional and technical knowledge of the industry by staying in tune with educational and professional publications, establishing personal networks, participating in professional societies.
• Provides and maintain records on area and customer sales.
• Assist in the coordination of installation of new equipment in respective regions.
• Serves as a primary point of contact for ongoing support for clients.

Skills and Qualifications:

Ideal candidate will be able to demonstrate history of:

• Customer Service
• Meeting Sales Goals
• Closing Skills
• Territory Management
• Prospecting Skills
• Negotiation
• Self-Confidence
• Presentation Skills
• Client Relationships
• Must demonstrate the personal motivation to be successful, and the desire to help other businesses succeed
• Bilingual candidate (Spanish and English) is a plus
• Must possess the ability to handle multiple projects at one time
• Minimum 2 year degree required
• Minimum 3 years’ experience as Sales or Service in the dental or medical field preferred
• Must maintain positive, professional attitude and appearance at all times
• Proven mechanical aptitude or technical training in Dental and or Vet equipment is a plus
• Understanding of Electrical, plumbing, and mechanical schematics are helpful
• Valid driver’s license and clean driving record required

Field Service Technician

This position will provide repair and installation on a variety of Dental or Veterinary equipment and products, which may include networking, computers and software (Windows environment) following all company and or manufacturer guidelines.

Responsibilities:

• Responds to assigned calls, diagnosing problems, installation of new equipment, or making appropriate repairs
• Loads, delivers, and installs Dental and or Vet equipment
• Determines parts, supplies, or tools needed to complete service requests
• Maintains all test equipment used in the calibration and repair of equipment
• Trains customers on the use and basic maintenance of equipment installed
• Completes all required paperwork (including but not limited to; Service orders, State or Federal forms, any additional equipment related forms)
• Returns defective modules, assemblies or parts
• Follows specific manufacturer guidelines for repairs
• Complies with all company, OSHA, FDA policies related to specific equipment
• Serves as a technical contact for assistance with the training and ongoing technical support for clients
• Ensures that service commitments are met within a reasonable timeframe
• Reports activities or needs to Customer Service at the end of each day
• Performs other duties as assigned

Qualifications:

• Positive, professional attitude and appearance at all times
• High school diploma or equivalent
• Previous X-Ray experience preferred
• Technical training in electronics or related technical field is a plus.
• Minimum 4 years’ experience as service or repair technician in the dental or medical field preferred
• Proven mechanical aptitude through prior experience in computers, carpentry, HVAC , electricity is desired
• Understanding of Electrical, plumbing, and mechanical schematics are helpful
• Strong customer service, organizational and problem solving skills required
• Ability to lift, load and unload equipment at repair or installation site up to 100 lbs.
• Valid driver’s license and clean driving record required

Dental Equipment Technician - Production

Located: Wichita Falls, TX

Responsibilities:

• Test, break down & refurbish dental equipment to the guidelines set by Dental Planet, LLC
• Prepare parts list to order required replacement parts
• Troubleshoot service issues over the phone with customers and field technicians
• Complete orders on time and achieve high quality
• Inform Management of any issues on any products
• Follow all safety precautions when operating all power equipment
• Maintain Device History; Including serial number and refurbishment items and complete quality control process and other required paperwork
• Research and stay current on digital equipment and options

Qualifications:

• Knowledge of electronics and A/C and D/C circuits desired
• Ability to read and understand electrical schematics required
• Electrical troubleshooting experience preferred, down to board and/or component level
• Computer experience desired, including network, IP protocols, routers, sub-nets experience
• Experience working on and repairing dental equipment preferred
• Must have access to basic tools. Specialty tools provided by Dental Planet, LLC